208: 😇 Delight Is in the Details

Written By Jenny Blake

What do Manuka honey, brown M&Ms, chocolate milk, vanilla gelato, rose petals, fair trade bananas, and Twizzlers have in common? No, they’re not ingredients for a bizarre ice cream sundae. Listen to today’s episode to find out . . .

🌟 3 Key Takeaways

  • Botching the basics: **A term my friend and I use for companies who fail to deliver the baseline minimum expected customer experience. See also: unforced errors in Chapter 3 of Free Time, “Systematize the Spirit of Your Business.”

  • “God is in the details:” What might seem simple at a first glance often turns out to be more complex and require more time and attention to accomplish correctly. ****

  • Touring bands have backstage riders that specify details on stage design, sound systems, lighting, and an artist's green room wishlist.

📝 Permission: Be picky about the details! And to be incredibly detail oriented in your documentation.

✅ Do (or Delegate) This Next: Create your own form of a celebrity rider, whether for your household, for travel and on-site client events, or even VIP days you might host with clients. I encourage you to go a little wild with this! Yes, figure out what your must haves are, but then imagine your ultra delightful details too :)

🔗 Resources Mentioned

📚 Books Mentioned

🎧 Related Episodes

🌟Enjoying the show? The best way to thank us is by leaving a rating or review

❤️ Join our private BFF community for Heart-Based Business owners

💌 Subscribe to the Time Well Spent newsletter: http://itsfreetime.com/join

🛠 Get instant access to the Free Time Toolkit: http://itsfreetime.com/toolkit

☎️ Submit a voice question or comment: http://itsfreetime.com/ask

📝 Check out full show notes and share with friends: https://itsfreetime.com/episodes/208

Jenny Blake

Jenny Blake is a career and business strategist and international speaker who helps people people organize their brain, move beyond burnout and create sustainable careers they love. She is the author of PIVOT: The Only Move That Matters Is Your Next One (Portfolio/Penguin Random House, September 2016). Jenny left her job in career development at Google in 2011 after five and a half years at the company to launch her first book, Life After College, and has since run her own consulting business in New York City. Find her on Twitter @Jenny_Blake and subscribe to the Pivot Podcast. 

http://PivotMethod.com
Previous

209: From Lost and Founder to Chill Work with Rand Fishkin
Next

207: Geeking Out on Client-Facing Pages + Favorite Notion Templates with Karen Allen